New Approach to A&E

Getting the Right Care in the Right Place (changes to the way we access A&E)
A&E is always there for those who need it
The way people access A&E services is changing to keep patients and NHS Scotland safe this winter – making sure everyone gets the right care in the right place.
Local A&E departments remain open for those who have a life-threatening emergency.
However, to ensure patients have the fastest access to the treatment they need, anyone with a non-life threatening condition who would usually go to A&E should now call NHS 24 on 111 first, day or night, to be directed to the right NHS service.
If A&E is the most appropriate place to provide the right care, patients will either be directly referred to A&E by NHS 24 or a telephone or video consultation with a senior clinical decision maker.
For further information on where to access the right medical care, visit  


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